FAQ

Have Questions?

Here at Gotelli Plumbing, we’re proud of the work we do for our customers. As a family-owned company, we strive to provide the same top-quality work for our customers that we’d give to our own families. That’s why we work with transparency and answer as many questions as we can. Read on to learn more about some of the questions we answer most often.

How Does An Earthquake Valve Work?

For homeowners throughout Califonia and other earthquake-prone areas, regulations are in place to keep your home safe. With a seismic valve – sometimes referred to as an earthquake valve – your gas supply is automatically cut off during seismic activity or when the line is damaged. These devices are triggered by shaking, loosening a metal ball from above the main line that dislodges and blocks the gas line. Reach out to our team to schedule your seismic valve reset.

What Happens When An Ejector Pump Fails?

If you live in a home with a bathroom or appliance that sits below your main sewer line – like in a basement – you likely have an ejector pump. This device forces wastewater up to the main sewer line and out of your home. If your ejector pump is not working, greywater or wastewater can back up into your appliances, block your plumbing or cause flooding. Reach out to our team for dependable ejector pump repair!

Why Is My Disposal Humming But Not Running?

A garbage disposal can make kitchen cleanup easier, helping you wash away plate scrapings with ease. But a malfunctioning disposal can be a real headache. If your unit is humming but not working, the problem isn’t electrical – it’s likely a jammed element or a broken motor. With garbage disposal repair from our team, we’ll get your kitchen routine back to normal!

How Do Pipes Run In The Bathroom?

For most bathrooms, you’ll need to have five water lines installed – a hot and cold line for the sink, hot and cold for the tub/shower and a cold water line for the toilet. Your home’s water lines need to connect from the main water line, then branch off and connect to the water heater before hooking up to fixtures in the bathroom. Gotelli is your trusted bathroom plumbing company for all your home’s pipes!

Jason is ultimate professional and very good
Explained everything. Gave honest and. Experienced recommendations. Trouble shot a non typical install. Added value and options. Patient. Clean. Neat and efficient

Well done
I never met you, but I believe you're caring in that you honestly provided me with an estimate I am unable to meet since I am a 73 yo on a fixed income. And to replace a washer or a bib for $413. is other worldly for me. Thanks
I recently hired Gotelli Plumbing to install an in-wall toilet and shower, and I couldn’t be happier with the results. Their team, Tom Robertson & apprentices, was professional, punctual, and highly skilled. They took the time to explain the process, kept the work area clean, and completed the job efficiently. The attention to detail was impressive. I highly recommend them for any plumbing project; great service and quality workmanship!
They we're awesome!Squeezed me in last minute and the tech was informative, and up front with costs. Highly recommend!
Sam was quick and efficient and explained things well. Steve came today and did some work. He’s very good at explaining options and costs.
Good, reliable and consistent work
I’m so grateful for Joey’s quick and professional help! He found a leak that could’ve caused serious damage and fixed it fast. Super knowledgeable, honest, and easy to work with—highly recommend!"
a good experience
Fernando was very friendly, professional, and completed the project in a timely manner. My only disappointment, I thought the cost to do the work was excessive for time spent. Maybe and estimated “not to exceed “ would have been more acceptable.
Gotelli Plumbing did a great job changing out 3
25 year-old toilets with fresh new Toto’s and new supply lines! Jason was terrific in explaining Options and pricing and we were super happy with the service and the two-year warranty. We refer Gotelli plumbing to all of our clients for their competitive pricing and excellent service!
Joey was incredibly kind, thoughtful, and knowledgeable. It was great having an expert on my team helping navigate my specific plumbing situation.
Outstanding service and reasonable price. Was able to book an appointment quickly and was on time. Jason my tech was very knowledgeable, professional, had the tools, parts and fixed everything right the first time. Also checked all plumbing to ensure there were no other issues. Would highly recommend.
Fantastic service !
Joey was friendly and very informative. Gave me straight answers and suggestions without any pressure or bs.
I appreciated the honest conversation.
I was extremely happy Gotelli plumbing could be available the same day I called. They communicated in advance of their visit. Fernando was friendly & professional. Also a nice touch to see the picture of the technician before he arrives. Big thanks to the Gotelli team.
A bit pricey but excellent service. The serviceman was efficient, professional and friendly.
Gotelli plumbing is the best
Tom Robertson was very professional and explained what needed to be done. I have been a customer for years and find their work to be top notch
Joey was able to get out to us in the morning and inspect the leak we had outside the house. He figured out how to stop the leak while we figure out the next steps for repair. He also gave us some ideas for work arounds in the meantime. He did a quick inspection of the house and pointed out a few things that could be changed, but since no issues at the moment, not pressing. All and all, happy with the result.
Love the fact that Joey was able to get here on short notice and that he explains everything as he’s going along. He answered all of my questions and is extremely courageous
Steve and Sebastian were great. Professional and courteous. They spotted the problem immediately and fixed it completely!
Santa Rosa, CA
3200 Dutton Avenue, #423
Santa Rosa, CA 95407
San Rafael, CA
21 Lovell Ave
San Rafael, CA 94901
97604453-4e7b-4120-900b-17b20c3fba84